Privacy Policy

Last Updated: 1 January 2026

1. Introduction

Dewa33 ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all registered users and visitors to our website atdewa33.lat. This Privacy Policy ("Policy") sets out in clear and transparent terms how Dewa33 collects, processes, stores, shares, and protects personal data in connection with the operation of our online casino and sports betting platform.

This Policy applies to all users of the Dewa33 platform, including players based across Malaysia — whether in Kuala Lumpur, Penang, Johor Bahru, Petaling Jaya, Shah Alam, or other locations throughout the country. Our platform handles all financial transactions in Malaysian Ringgit (MYR) and integrates with Malaysian payment providers; accordingly, data relating to these transactions falls within the scope of this Policy.

Dewa33 processes personal data in accordance with applicable data protection laws and international standards for the online gaming industry. We operate with the principle that data collection should be purposeful, proportionate, and transparent.

2. Definitions

The following terms carry the meanings assigned to them throughout this Privacy Policy:

• "Personal Data" means any information relating to an identified or identifiable natural person, including but not limited to name, identification number, contact details, financial account information, and online identifiers.
• "Processing" means any operation performed on personal data, including collection, recording, storage, use, disclosure, transfer, and deletion.
• "Data Controller" means Dewa33, the entity that determines the purposes and means of processing personal data collected through the platform.
• "Data Subject" means the individual (Player or Visitor) whose personal data is being processed.
• "Consent" means freely given, specific, informed, and unambiguous agreement by the Data Subject to the processing of their personal data.
• "Third Party" means any natural or legal person other than the Data Subject, Dewa33, or persons authorised to process data under Dewa33's direct authority.
• "KYC" means Know Your Customer — the identity and document verification procedures required under compliance obligations.

3. Data We Collect

3.1 Information You Provide Directly

When you register, verify your identity, or contact our support team, you provide us with personal data including:

• Full legal name as shown on your government-issued identification document
• Date of birth (to verify that you meet the minimum age requirement of 21 years)
• Email address and contact telephone number
• Residential address, including city (e.g., Kuala Lumpur, Penang, Johor Bahru)
• MyKad number, passport number, or other government-issued identification reference
• Financial account details including bank account numbers, FPX-linked bank details, and eWallet identifiers (Touch 'n Go eWallet, Boost, GrabPay, Maybank2u, CIMB Clicks, Public Bank, Hong Leong Connect)
• Proof of address documents where requested during enhanced verification

3.2 Information Collected Automatically

When you access or use the Dewa33 platform, we automatically collect certain technical data, including:

• Internet Protocol (IP) address and approximate geographic location
• Browser type, version, and language settings
• Device type, operating system, and screen resolution
• Pages visited, time spent on the platform, and clickstream data
• Session identifiers and login timestamps
• Cookies and similar tracking technologies as described in Section 7

3.3 Transaction Data

All financial transactions conducted on the Dewa33 platform — including deposits via DuitNow, FPX, and eWalets, wagers placed, game outcomes, bonus credits, and MYR withdrawals — are logged and retained as part of our transactional records for regulatory, compliance, and fraud prevention purposes.

4. Legal Basis for Processing

Dewa33 processes personal data one or more of the following legal grounds:

Processing Purpose	Legal Basis
Account registration and management	Performance of contract
Identity verification (KYC)	Legal obligation / Compliance
Payment processing and withdrawal	Performance of contract
Fraud detection and security monitoring	Legitimate interests
Responsible gambling monitoring	Legal obligation / Legitimate interests
Marketing communications (opted-in)	Consent
Platform analytics and improvement	Legitimate interests
Legal and regulatory compliance	Legal obligation

5. How We Use Your Data

Dewa33 uses the personal data we collect for the following purposes:

• Account Creation & Management: To register your account, authenticate your identity, and maintain your player profile on the platform.
• Transaction Processing: To facilitate MYR deposits and withdrawals via your chosen Malaysian payment method, and to maintain accurate financial records.
• Identity Verification (KYC): To verify that you meet the platform's age requirement (21+) and to comply with applicable anti-money laundering and fraud prevention obligations.
• Customer Support: To respond to your enquiries, resolve account issues, and process support requests submitted via live chat or email.
• Platform Security: To detect, investigate, and prevent fraudulent transactions, account abuse, and other activities that may compromise platform integrity or the experience of other players.
• Responsible Gambling: To monitor gameplay patterns and identify potential indicators of problem gambling, and to administer self-exclusion, deposit limits, and session management tools where requested.
• Platform Improvement: To analyse aggregated usage data and improve the functionality, performance, and content of the Dewa33 platform for Malaysian users.
• Marketing Communications: Where you have opted in to receive promotional communications, to send you information about bonuses, sports promotions (including Liga Super Malaysia and EPL-related offers), and new platform features. You may opt out at any time.
• Legal Compliance: To comply with applicable gaming regulations, financial reporting obligations, court orders, and other legal requirements.

6. Data Sharing & Disclosure

Dewa33 does not sell, rent, or commercially transfer your personal data to third parties. We may share personal data with third parties only in the following limited circumstances:

6.1 Service Providers

We engage trusted third-party service providers to assist with payment processing (including FPX operators, DuitNow infrastructure providers, and eWallet gateways such as Touch 'n Go, Boost, and GrabPay), identity verification services, fraud detection tools, customer support technology, and cloud hosting infrastructure. These providers are bound by contractual obligations to process data only in accordance with our instructions and to maintain appropriate security standards.

6.2 Regulatory and Legal Authorities

We may disclose personal data to regulatory bodies, law enforcement agencies, or legal authorities when required to do so by applicable law, court order, or regulatory direction. We will disclose only the minimum data necessary to satisfy the legal obligation.

6.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or a substantial portion of Dewa33's assets, personal data held by the platform may be transferred to the relevant successor entity as part of that transaction, subject to the same privacy protections described in this Policy.

6.4 With Your Consent

We may share your data with third parties not described above where you have provided specific prior consent to that sharing. You may withdraw such consent at any time by contacting our support team.

7. Cookies & Tracking Technologies

Dewa33 uses cookies and similar tracking technologies to operate and improve the platform. Cookies are small text files placed on your device by your browser when you visit the site. We use the following categories of cookies:

• Strictly Necessary Cookies: Essential for the platform to function. These enable user authentication, session maintenance, and security features. They cannot be disabled without impairing your ability to use the platform.
• Functional Cookies: Remember your preferences such as language settings, display preferences, and previously entered information to improve your browsing experience.
• Analytics Cookies: Collect aggregated, anonymised data about how players navigate and interact with the platform. This information helps us understand usage patterns and make data-driven improvements.
• Security Cookies: Used to detect and prevent fraudulent logins, bot activity, and other security threats to the platform and its users.

You may manage cookie preferences through your browser settings. Please note that disabling certain cookie categories may affect the functionality of some platform features. Continued use of the Dewa33 platform constitutes acceptance of our use of cookies as described above.

8. Data Retention

Dewa33 retains personal data only for as long as is necessary to fulfil the purposes outlined in this Policy, or as required by applicable law and regulatory obligations. In practice, this means:

• Active Account Data: Retained for the duration of the active account relationship plus a minimum of five (5) years following account closure, as required for anti-money laundering compliance.
• KYC Documents: Retained for a minimum of five (5) years following the completion of the relevant verification process or account closure, whichever is later.
• Transaction Records: Retained for a minimum of five (5) years from the date of each transaction for regulatory and financial compliance purposes.
• Support Communications: Retained for up to two (2) years from the date of the communication for quality assurance and dispute resolution purposes.
• Technical Logs: Typically retained for up to twelve (12) months unless required for an ongoing investigation or legal matter.

Upon the expiry of applicable retention periods, personal data will be securely deleted or irreversibly anonymised in accordance with our data disposal procedures.

9. Your Rights

As a data subject, you have the following rights in relation to your personal data held by Dewa33. To exercise any of these rights, please contact our support team at the details provided in Section 14.

• Right of Access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data held in your account record.
• Right to Erasure: In certain circumstances, you may request the deletion of your personal data. This right is subject to our legal obligation to retain data for regulatory compliance purposes.
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances, such as while a correction request is being verified.
• Right to Data Portability: You may request a structured, machine-readable copy of the personal data you have provided to us, where technically feasible.
• Right to Withdraw Consent: Where processing is based on your consent (e.g., marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to Object: You may object to the processing of your personal data where we rely on legitimate interests as the legal basis for processing.

We will respond to all valid data rights requests within a reasonable timeframe. We may need to verify your identity before processing a request. In some cases, we may be unable to fulfil a request in full where it conflicts with our legal, regulatory, or contractual obligations.

10. Data Security

Dewa33 implements a comprehensive set of technical and organisational measures to protect personal data against unauthorised access, disclosure, alteration, and destruction. These measures include, but are not limited to:

• 256-bit SSL/TLS encryption for all data in transit between users and the platform
• Encrypted storage of sensitive data fields including identification numbers and financial account references
• Role-based access controls limiting internal access to personal data to authorised personnel with a documented need
• Multi-factor authentication for administrative platform access
• Regular security audits, vulnerability assessments, and penetration testing
• Firewall protection, intrusion detection, and real-time security monitoring

While we take all reasonable precautions to protect your data, no method of electronic transmission or storage is completely secure. Players are encouraged to use strong, unique passwords for their Dewa33 accounts and to keep their login credentials confidential at all times.

11. Third-Party Services

The Dewa33 platform integrates with a number of third-party services necessary for its operation, including payment gateways (e.g., FPX network operators, DuitNow, and eWallet providers), identity verification services, and analytics tools. These integrations involve the transfer of limited personal data to those providers for the sole purpose of delivering the relevant service.

Dewa33 does not control the privacy practices of third-party providers and is not responsible for their independent data processing activities. We encourage users to review the privacy policies of any third-party service they interact with in connection with their use of Dewa33.

All third-party providers engaged by Dewa33 are subject to contractual data processing agreements requiring them to implement appropriate security measures and to process personal data only in accordance with our documented instructions.

12. Minors & Age Restrictions

The Dewa33 platform is strictly intended for adults aged21 years and above. We do not knowingly collect, process, or retain personal data relating to individuals below the age of 21. All account registrations are subject to identity verification to confirm that the applicant meets this age threshold.

If we become aware that personal data belonging to a minor has been collected through the platform, we will take immediate steps to delete that data and close the associated account. Parents or guardians who believe their child has registered on the platform should contact us immediately at [email protected].

13. Changes to This Privacy Policy

Dewa33 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, applicable law, or platform features. When material changes are made, we will notify registered players by email or via an in-platform notification prior to the revised Policy taking effect.

The "Last Updated" date displayed at the top of this page indicates the effective date of the most recent revision. We encourage all users to review this Policy periodically. Continued use of the Dewa33 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data by Dewa33, please contact our Data Privacy team through the following channels:

• Email: [email protected]
• Live Chat: Available 24 hours a day, 7 days a week via the Dewa33 platform
• Subject Line: Please reference "Privacy Policy Enquiry" or "Data Rights Request" for prompt routing
• Response Time: We aim to respond to all privacy-related enquiries within five (5) business days

When submitting a data rights request, please include your registered account username and a clear description of your request to assist us in processing it accurately and efficiently.